FAQ

You must fill a form that you shall sign and return to us. This opening account request cannot be found on the site because you need to send us back the original copy. Please contact our consultant for more information on how to open an account. 

Before placing your first on line order, you must contact Michel Dell'Aniello to obtain a password. Further to obtaining your password, you can quickly order erotic products through the Lando Import site.

An order must be a minimum of $200 before taxes. Handling fees of $25 plus tax will be applied to all orders under $300.

Any changes to your order can only be made the same day the order is placed. Any changes thereafter will be considered as a new order and therefore all applicable fees will be charged.

We accept the following methods of payment: Visa and Mastercard.

You may request a credit term of net 30 days, but you must first fill a credit form. If you are approved further to a credit survey you can pay net 30 days, otherwise, the invoices are payable on receipt.

The prices are established based on the transportation company's standards, thus according to the weight and destination of the shipments.

Generally, our consultant will make sure that your order leaves the warehouse within 48 hours. From that point on, the delivery lead time depends on the final destination of the box.

We do business with Canpar